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April 09, 2009

Fred Smith Plumbing & Heating Affiliate, Culligan of New York City, Wins Customer Service Award

Fred Smith Plumbing & Heating Co., Inc. announced today its affiliated water filtration company, Culligan of Manhattan, a Culligan Water Conditioning dealership, was awarded the 2008 Excellence In Customer Service & Consumer Relations Certificate by Culligan International for its excellent customer service history.

Culligan of Manhattan achieved 100% customer satisfaction for the calendar year 2008 while providing water filtration purification products and services to residential, commercial and residential clients in New York City. Culligan of Manhattan provides, in part, drinking water filtration solutions to families and schools, bottless drinking water coolers to businesses, central filtration systems for “brown water” removal to co-ops and condos, and ultra pure water solutions to hospitals and laboratories.

Karen Gill, Director of Customer Service at Culligan International, explained: “This award for organizational excellence is a credit to the management of Culligan of Manhattan whose leadership drives excellence in its customer service practices. This annual award recognizes upstanding dealers in North America and is a significant achievement by management for its continuing support of the values which the Culligan brand has long represented.”

Commenting on the award, Philip Kraus, Chief Executive Officer of Fred Smith Plumbing & Heating, Co., Inc., said: “When Fred Smith Plumbing & Heating decided to partner our unparalleled plumbing and heating mechanical services with the premier Culligan water filtration systems, my goal was to offer an unrivaled water purification service to the New York City market. This award is testament to the attainment of that goal. I am proud of the entire team in our organization.”

In recognition of the value that Culligan of Manhattan offers to its clients, Mark Seals, President and CEO of Culligan International, said: “In tough economic times customers expect and deserve world class service, timely response to service needs, and professional treatment. Culligan of Manhattan’s success in meeting and exceeding customer expectations is truly appreciated.”

About Fred Smith Plumbing & Heating Co., Inc.

Fred Smith Plumbing & Heating Co., Inc. is New York’s premier provider of comprehensive plumbing and heating solutions to the co-op and condo community. Services include plumbing, heating, sewer and drain cleaning, high pressure steam, HVAC, pump repair, roof tank cleaning, water filtration, and private repairs. From basic apartment repairs to building wide system upgrades to ongoing maintenance, Fred Smith Plumbing & Heating delivers a level of service and professionalism rarely seen anymore. For more information, please visit:

About Culligan Manhattan

Culligan of Manhattan is a Fred Smith Plumbing & Heating Co., Inc. affiliated company that provides water purification services to New York City. An exclusive Culligan dealership, Culligan Manhattan offers drinking water filtration products, whole building (central) filtration, ultra pure water systems, and other purification systems and services for residential, commercial, and industrial applications.

About Culligan International

Culligan has been recognized as the world leading innovator and provider of water filtration systems for more than 70 years. Headquartered in the Chicago area, Culligan maintains offices in 12 countries, dealers and licensees in over 70 countries, and a network of 700+ franchise and company-owned dealers across North America. Culligan offers the most extensive water treatment product line in the world, and its solutions have been backed by the Good Housekeeping Seal, highlighted as a Consumers Digest “Best Buy” and featured on the “Designing Spaces” national television show. Culligan is also a founding member of the Water Quality Association and contributing donor to the Water Quality Research Foundation, the research arm of the water quality improvement industry.

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When you call Fred Smith Plumbing you get an expert on the phone who can solve your problem fast. Most days, that expert will probaby be owner Philip Kraus.

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