November 15, 2011

Fred Smith Plumbing & Heating Upgrades IT With Jonas Construction Software

Fred Smith Plumbing & Heating upgraded its overall IT system recently and went live with Jonas Construction Software on November 1, 2011.  Phil Kraus, President, shares, “I am very proud of our office team who participated every step of the way in our migration to the Jonas Software platform.”  The new system allows the Fred Smith office team to respond more quickly and accurately to the customers who may inquire about work performed in their buildings and to the mechanics in the field who may request support from the office. The fully integrated system places information at the fingertips of the office team.  Kraus goes on to say, “Each person assumed the responsibility for developing a proficiency in the aspect of the Jonas System that effects his/her daily work.  Fred Smith provided the leadership and the training, and each person worked very hard to master the skills required. “ The Fred Smith team was so prepared by the “go-live” date, Bernie Powers , Vice President of Operations at Jonas, presented the Fred Smith team with a plaque that says, “In recognition of the most operationally prepared new client having created over 10,000 practice work orders prior to go live.”   Kraus says, “With dedication and discipline, we accomplished our goal of providing a seamless experience for the customers, as we made this monumental move in our internal operations. There was absolutely no disruption in service to our customers. We now operate on a new platform that will allow us to continue to improve the customer’s experience with our services.”