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January 31, 2014

When Our Customers Are Happy, We’re Happy

Fred Smith Plumbing and Heating Company publishes a new video featuring customer testimonials by Andrew Losso and Jon Shechter. Each shares his experiences in using the services of ‘Fred Smith’ and explains the benefits of doing so. Philip Kraus, CEO and owner, says “we’ve been getting up every morning for decades to make our customers in NYC happy with topnotch service; we are grateful that Andrew and Jon want to tell their story with others in this way”. Covering New York City’s finest residential buildings, institutions, schools and more, Fred Smith Plumbing provides fast, professional, and courteous service. ‘Fred Smith’ handles a wide array of jobs from general plumbing to HVAC Systems, Pump Repair, Drain Cleaning, Fire Suppression Systems, High Pressure Stream Heating Systems, Culligan Water Filtration Systems, and Rooftop Tank Cleaning. No job is too big or small for ‘Fred Smith’. Kraus say, “Our staff consists of an executive team, eight field supervisors, and over 100 mechanics and helpers. When the phone rings, the team springs into action”.‘Fred Smith’ invites you to listen as our customers say, “They make you feel like you are the only one using them.” “I recommend them all the time.” “There’s one source; go to Fred Smith.” When our clients are happy, we are happy. 


When you call Fred Smith Plumbing you get an expert on the phone who can solve your problem fast. Most days, that expert will probaby be owner Philip Kraus.

“Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself.”

- Thomas J. Watson