May 31, 2013

Plumbing/Toilet: “Fred Smith Plumbing is friendly, efficient, and cleans up after the job.”

Dear Philip,

I needed my toilet to be reset. I called last Friday, May 24, 2013 and spoke to Steve. I explained what I needed, he told me the cost and scheduled an appointment for Friday, May 31^st between 12 PM and 3 PM. I also explained that my building required a Certificate of liability and Workmen’s Compensation. He told me to email Angelo T. with all of my information. As per Steve’s instructions I emailed Angelo T. with my request and within half an hour I had received all the required documents from Phoebe Lin. On Wednesday, May 29^th I called to confirm my appointment. I spoke to Joshua and explained that my building was very strict about the working hours and requested that the plumber come sooner than 1 PM. He confirmed my appointment and changed the time to be between 9:30 AM and 12:30 PM. Today Mark, the plumber came promptly at 9:30 AM. He was friendly, efficient and cleaned up after he finished resetting my toilet.

I am a very satisfied new customer. I would like to thank you and all your staff for being friendly, polite, and efficient. I appreciate good customer service. In the future I will definitely recommend your company to anyone who is looking for a plumber.

Best Regards,
Gabrielle Marks