July 17, 2019

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Home > Testimonials > Plumbing/Toilet: “Fred Smith Plumbing is friendly, efficient, and cleans up after the job.”

May 31, 2013

Plumbing/Toilet: “Fred Smith Plumbing is friendly, efficient, and cleans up after the job.”

Dear Philip,

I needed my toilet to be reset. I called last Friday, May 24, 2013 and spoke to Steve. I explained what I needed, he told me the cost and scheduled an appointment for Friday, May 31st between 12 PM and 3 PM. I also explained that my building required a Certificate of liability and Workmen’s Compensation. He told me to email Angelo T. with all of my information. As per Steve’s instructions I emailed Angelo T. with my request and within half an hour I had received all the required documents from Phoebe Lin. On Wednesday, May 29th I called to confirm my appointment. I spoke to Joshua and explained that my building was very strict about the working hours and requested that the plumber come sooner than 1 PM. He confirmed my appointment and changed the time to be between 9:30 AM and 12:30 PM. Today Mark, the plumber came promptly at 9:30 AM. He was friendly, efficient and cleaned up after he finished resetting my toilet.

I am a very satisfied new customer. I would like to thank you and all your staff for being friendly, polite, and efficient. I appreciate good customer service. In the future I will definitely recommend your company to anyone who is looking for a plumber.

Best Regards,
Gabrielle Marks

DID YOU KNOW...

When you call Fred Smith Plumbing you get an expert on the phone who can solve your problem fast. Most days, that expert will probaby be owner Philip Kraus.

"The only source of
knowledge is experience."

- Albert Einstein