November 13, 2013

Plumbing/Shower: “Fred Smith Plumbing responded immediately and now both showers work perfectly!”

Dear Mr. Kraus

I just wanted to thank you for your assistance in getting our KWC showers fixed. Jim Kenney responded immediately and continued to follow up. Shawn Colkins emailed me that the parts were not available to Fred Smith Plumbing and urged me to contact KWC directly. I did and forwarded the photos of my cartridge and integral stop that Shawn had sent me.

Within a few days, I received four new stops/check valves from KWC at no charge (within the warranty), and Jim immediately scheduled an appointment. The parts were installed yesterday by Sean Dimone and the filters cleaned. Both showers now work perfectly!

Your help is greatly appreciated!

Sincerely,
Bob Schumacher