July 22, 2014

Plumbing/Bathroom Sink: “Fred Smith Plumbing’s employee goes beyond usual expectations.”

Dear Manager,

I have been a customer already when the shop was located on East 73^rd Street and ever since.  I have used your company whenever house staff could not remedy a problem.

I wish to express my appreciation of the serviceman Tom’s efforts to repair the stopper in our bathroom sink.  Whatever the problem he encountered in fixing it so it would close tightly did not come up to his expectations and he called the MOEN Company.  He was told, and the woman made the same statement to me that there is no way to prevent water from remaining in the sink.

TOM TRIED TO FIND A MORE REASONABLE PERSON, none there.

We will attempt to use it in its present state since it is difficult for me to make further efforts at this time.

However, I want the Fred Smith Plumbing & Heating Company to be aware of an employee (Tom) who goes beyond the usual expectations.

Sincerely,

Gerda H. Preuss