February 9, 2005

Heating: Fred Smith Plumbing: “professional and pleasant manner.”

Dear Mr. Kraus,

Many times people write to complain when they think something might not be right, however, we forget to say “thank you” when things do go right.

Just wanted to let you know how much we appreciated the professional and pleasant manner of the three men that came last week to do a very dirty and difficult repair on our pipes encased in cement. They worked hard and long to get things back to normal and were so very pleasant.
Please extend to them our thanks and that they represented your company well.

-Carol A. Bryant

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